No, you can easily check out as a guest on Chillamas. However, creating an account allows you to track your orders, view past purchases, and save your shipping details for faster future checkouts.
Simply browse our curated selection of Chillamas products, add your desired items to your cart, and proceed to checkout. Follow the easy steps to enter your shipping information and payment details.
We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact our customer support team immediately at [llamas@chillamas.com/ +385 98 897 098]. We'll do our best to accommodate your request if the order hasn't already shipped.
Chillamas accepts a variety of secure payment methods, primarily processed through Shopify Pay, including all major credit cards (Visa, Mastercard, American Express) and other options available on the platform. All transactions are encrypted for your security.
Absolutely. We use industry-standard encryption and the robust security protocols of the Shopify platform to protect your personal and payment information. Your data's security is our top priority.
Chillamas ships to all EU countries, whole Europe, region and to the rest of the world. Please refer to our Shipping Policy page for a full list of available shipping destinations and any restrictions.
Shipping costs and estimated delivery times vary depending on your location and chosen shipping method. You can view precise shipping options and costs during the checkout process before finalising your order. For more details, please visit our Shipping Policy page.
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package's journey. You can also log in to your Chillamas account to view your order status.
Your satisfaction is important to us. If you're not entirely happy with your Chillamas purchase, please refer to our comprehensive [link to Returns & Refunds Policy page] for detailed information on how to initiate a return or request a refund.
Once your return is received and inspected, we will process your refund. The time it takes for the refund to appear in your account can vary depending on your bank or payment provider, typically 10-15 business days.
Yes, you must be at least 18 years of age or older to purchase products from Chillamas. By proceeding with an order, you confirm that you meet this age requirement.
Yes, at Chillamas we are happy to discuss wholesale collaboration with businesses interested in offering our premium natural wellness products. Contact us directly at email [llamas@chillamas.com] and we’ll arrange all the details.
All products offered by Chillamas are exclusively intended as aromatic souvenirs and collector's items. They are not designed or intended for consumption, smoking, vaping, or any other application that involves ingestion into the body or heating. Please use these products solely for their declared purpose. All our products are fully compliant with relevant EU regulations, all applicable European Union laws regarding cannabinoids.